How To Use

Company Information

Promotions/Rebates

General Information

1. How much does Airborne cost?
While prices may vary from store to store, the average retail price for a tube of Airborne is $6.99.

2. Is Airborne regulated by the FDA?
As a dietary supplement, Airborne's package labeling, ingredients and manufacturing quality are FDA regulated pursuant to the Federal Food, Drug, and Cosmetic Act.

3. Do you ship Airborne internationally; if not, when will you?
Unfortunately, we do not ship orders internationally at this time. We are working toward international shipping sometime in the near future. Continue to check our web site. We will post international shipping options as soon as they become available.

4. How does Airborne work?
Studies have shown that the key ingredients found in Airborne will help support a healthy immune system. For more information, please click here. [links to What's In Airborne]

5. Is Airborne safe?
Airborne meets the rigorous safety standards of the Dietary Health and Supplement Act (DSHEA) and the Federal Food, Drug and Cosmetic Act.

6. How do I get a refund if I'm dissatisfied?
To receive a refund, you will need to send in your proof of purchase and the store receipt. Please make sure to put "Attn: Refund Request" on the front of the envelope and send it to: Attn: Refund Request Airborne, Inc. P.O. Box 2884 Carmel, CA 93921

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Product Information

1. What is Airborne?
Airborne is a dietary supplement that was created by a school teacher to support her immune system. Airborne is a proprietary combination of 17 vitamins, minerals and herbs. The key ingredients in Airborne have been shown to help support a healthy immune system as shown in scientific studies and medical journals.

2. Is there scientific evidence to support that Airborne really works?
The key ingredients in Airborne have been shown to help support a healthy immune system. Click here for more information. [Link to "What's in Airborne"]

3. Does Airborne come in different flavors?
Yes. Airborne is available in a variety of flavors, including:
- Original Zesty Orange (both in an effervescent tablet and On-the-go formulas)
- Lemon-Lime (both in an effervescent tablet and On-the-Go formulas)
- Pink Grapefruit
- Grape (Airborne Jr. formula for children)
- Power Pixes (for children)
- Hot Apple Cider (Airborne Nighttime formula)
You can also purchase Airborne Gummi Lozenges, in a variety of flavors, to soothe your throat.

4. Is Airborne gluten and wheat free?
Airborne is gluten and wheat free. However, we always advise that you consult with your physician, who is more knowledgeable about such things as celiac disease.

5. Why do you use sucralose in Airborne?
Our product contains a very small amount of sucralose. Sucralose was chosen because it provides for a much more pleasant - tasting product. Sucralose is an FDA- approved sweetener. It is a very common sweetener and has a well - documented safety profile.

6. Does Airborne contain any peanut and/or peanut-related materials?
Airborne is free of peanut and/or peanut related-material.

7. How much sodium does Airborne contain?
The sodium comes from various sources, mainly from the effervescent components. There is approximately 230 mg/tablet. If there is a concern about sodium, discontinue or limit use of the product.

8. Should I be concerned about any of the levels of vitamins in Airborne?
Airborne is formulated to provide safe levels of vitamins for the purpose of immune support when label directions are followed. For more information on the ingredients in Airborne, click here. For further guidance, or if you are taking any medications, please consult with your family physician.

9. Is Airborne lactose free?
There are no milk-based products in Airborne effervescent tablets or powders. If undesired symptoms persist, discontinue use of the product and consult your family physician.

10. Is there caffeine in Airborne?
There is no caffeine in Airborne, nor any ingredients that would provide caffeine-like effects. If undesired symptoms persist, discontinue use of the product and consult with your family physician.

11. Why do you make it as an effervescent tablet?
Effervescent tablets dissolve rapidly and help promote absorption into the body.

12. I purchased Airborne, and when I opened the tube there were (1) only 9 tablets instead of 10 or (2), the tablets were crushed or broken. Can I get a replacement?
Please provide the lot number from the tube. This will enable our Quality Control Department to look into the problem. Once we have received the lot number, we will send a replacement tablet(s) to you.

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How To Use

1. How do I take Airborne?
Take Airborne whenever you feel your immune system needs support. Many situations and circumstances can weaken your immune system, such as stress, lack of sleep and not eating right. Plop an Airborne tablet into a glass of water let it dissolve and drink up! Repeat every 3-4 hours or as needed, not to exceed 3 doses in a day.

2. Can I take Airborne if I am using any medicines?
We recommend talking to your physician when taking any combination of medication and dietary supplements.

3. How much water should I use?
We recommend dissolving Airborne in anywhere from 4-6 ounces of water. If you're taking Airborne On-the-Go with bottled water, drink water until 4-6 ounces of water remain and then add Airborne. Do not shake or cover water bottle.

4. Can Airborne be dissolved in other liquids besides water?
The efficacy of our product will not be reduced if is dissolved in other liquids as long as you drink the entire amount. However, we do not recommend dissolving in citrus and juices.

5. Can Airborne be taken daily?
Airborne is safe for daily use when taken according to label directions.

6. Can kids take Airborne?
Airborne Jr. and Airborne Power Pixies are available for children ages 4 to 12. Do not give to children under the age of 4, without first consulting your pediatrician.

7. Can nursing mothers or pregnant women take Airborne?
Women who are pregnant and/or women breastfeeding should not take Airborne unless they have consulted a physician.

8. Is it safe to take Airborne if I am taking oral contraceptives?
There are no known interactions; however, as with all dietary supplements we recommend that you consult with your family physician about any health concerns you may have.

9. Who should I contact if I have a medical inquiry?
To speak with a medical professional, call this toll-free number: 1-866-291-8827.

10. My child (or pet) ingested the silica pellets in the cap. Is this harmful or toxic?
Drink lots of water and call your local poison control center. You may also call the national toll-free number at (800) 222-1222. According to the ASPCA, silica is a non toxic substance for dogs and cats, but it may cause mild gastrointestinal upset in some animals. We suggest if you have any questions or concerns that you call your local ASPCA office, veterinarian or poison control center.

11. Are there any side effects from Airborne?
If you think you may have some sensitivity to any of the vitamins or herbal extracts, we suggest you discontinue use until you have consulted with your pharmacist or family physician. They will be more capable of advising you on whether or not you should take Airborne.

12. How many days can I take Airborne in a row? Can I take too much Airborne?
The recommended dosage for Airborne is one tablet every 3-4 hours or as needed, not to exceed 3 doses in a day. You should not exceed the recommended dosage.

13. Is the plastic tube container recyclable?
The plastic tube is composed of polypropylene and is a recyclable plastic. However, not all areas in the US recycle this type of plastic. You should check with your local recycle center. We use this type of plastic for our tube because it provides the best protection for our product due to the effervescent formulation. Return to Top

Company Information

1. Where is Airborne based?
Airborne, Inc. is based in Bonita Springs, Florida, with offices in Carmel, California, and New Jersey.

2. How much does Airborne cost?
Although prices may vary, the average retail price for a tube of Airborne is $6.99.

3. What is the recent news regarding a lawsuit about?
On November 29, 2007, the US District Court of the Northern District of California in Riverside granted preliminary approval to a $23.25 million settlement reached between Airborne and attorneys representing the alleged plaintiff class. Plaintiff's complaint stems from Airborne advertising and labeling between 2001 and 2007 that allegedly positioned Airborne Original as a cold remedy. In late 2005 and early 2006, Airborne made changes on its own to product labeling and advertising to reflect Airborne's role as a dietary supplement that helps support the body's immune system. Airborne denies wrongdoing or illegal conduct but decided to settle the class action lawsuit to avoid costly litigation. A hearing was held on June 16, 2008 at which the court was asked to give final approval to the settlement. This request has been fully briefed and the parties are waiting the court's decision.

4. Is Airborne, Inc. a publicly traded company?
We are a privately owned company, and stock is not available at this time.

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Promotions/Rebates

1. How do I take advantage of the buy six get one free offer?
If you purchase 6 packages of Airborne Health Formula you are entitled to receive a free package of Airborne.

The rebate address is as follows:
Airborne Rebates
P.O. Box 2884
Carmel, CA 93921
Please be sure that you include the 6 proofs of purchase and receipt(s) along with your return address on a separate piece of paper (a precaution in case your return address on the envelope is not legible or is damaged during mail processing at the post office). If you do not send in the required elements, your materials and envelope will be marked as incomplete and mailed back to you. If you have satisfied all the requirements, your coupon for a free tube will be mailed out to you within 12 to 18 weeks.

2. I forgot to save my receipts for the free package of Airborne; can I still take advantage of the offer?
The receipt requirement is standard procedure, which we must follow in order to fulfill the promotion. We require the receipts for tax, legal and auditing purposes. Perhaps you can go back to the store or pharmacy where you purchased the product and ask the store manager or pharmacist to handwrite a receipt showing the purchase price and store location. The fulfillment center will accept this as proof of receipt. CVS and a number of other stores who have been with Airborne from the beginning are very accommodating of requests of this nature. We apologize for the inconvenience and assure you it is not our intention to prevent you from receiving a free tube. We realize our loyal customers are the reason Airborne has been such a success. Thank you for your cooperation. If you have any further questions, please feel free to call our toll free number (800) 590-9794.

3. Can I get a free sample?
We would be happy to send you a free sample of Airborne. Just go to the Contact Us page, or visit our Special Offers page.

4. Can I send in for more than one free Airborne? Can I send multiples in one envelope?
Yes, as long as the offer requirements are met for each request.